FAQ
We currently ship in the United-States. For shipping outside of these countries, please reach out to our support through our helpdesk. How long does it take to ship my order? Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: – United-States: 3-7 days
We do accept exchanges and they follow the same conditions as returns.More details please read our Return policy on bottom of our page.
Returns within the not free, based on your location will need to contact us to euhomy@hotmail.com to calculate the cost for you. You can refer to the delivery paper within your package to perform organize your return.Feel free to contact our support agents through our helpdesk for more details.
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store
– The item shouldn’t have been used in any way
– The return or exchange request is made within 30 days of delivery
– The return is made within 30 days of the return or exchange requestIf you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed."
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Warranty & after-sales
- Register the product. Get one year warranty service
If the product has a quality problem that prevents it from continuing to work and file a warranty claim, please provide the original purchase order and the serial number of the product with the date of purchase. Product registration >
Returns
If the product cannot work due to quality problems, or if the product is damaged in transportation, we can provide free return.If it is not the quality of the product, please keep the return time within 30 days.
Exchanges(if applicable)
We only replace items if they are defective or damaged.If you need to exchange it for the same item, send us an email at euhomy@hotmail.com and based on your location,we will inform you the nearest address for return.
