General questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk or email to support@euhomy.com.

We currently ship in the United-States.

For shipping outside of these countries, please reach out to our support through our helpdesk. How long does it take to ship my order? Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

– United-States: 3-7 days

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

If you are not home, we will arrange logistics and delivery directly to your door, this does not affect whether you can receive our goods, remember to pick up in time.

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store

– The item shouldn’t have been used in any way

– The return or exchange request is made within 30 days of delivery

– The return is made within 30 days of the return or exchange request More details please read our Return policy on bottom of our page.

We do accept exchanges and they follow the same conditions as returns

More details please read our Return policy on bottom of our page.

Returns within the not free, based on your location will need to contact us to support@euhomy.com to calculate the cost for you. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact our support agents through our helpdesk for more details.

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store

– The item shouldn’t have been used in any way

– The return or exchange request is made within 30 days of delivery

– The return is made within 30 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed."

If you really want to make a resell request, please contact Octavien Mukiza in charge of partnerships to business@euhomy.com, inform him of the channels you want to distribute, and take it from there. Some markets are exclusive to Euhomy though, and not available for your to distribute. Those markets are eBay, Amazon, etc. Feel free to contact us for any question.

Yes, our product can be used when connecting to a generator but we highly recommend connecting a stabilizer to ensure its safety.

Our product warranty covers your product's repair for 1 year from the original date of purchase. Currently, we don't charge any sum of money for a warranty. It is free and assure each of our products. Moreover, we don't sell extended warranty as well. For more warranty information, visit our warranty page.

We provide a guidance in the catalog below for you to install our products and it is not complicated. You can ask us any question you may meet during the installation.

We currently only sell new products. We do not exchange the old products for now. Thank you.

Do not worry about that. We can deliver the product to your address in less than 7 days. Please purchase any time here on our website.