To ensure optimal performance, clean your ice maker at least once a week, depending on usage. Regular cleaning prevents scale buildup, which can block the pump and cause the machine to malfunction.

Daily Cleaning

In standby mode, press and hold the "TIMER" button for 5 seconds to activate Cleaning Mode. Drain the water and return the drainage hose to its normal position.

Deep Cleaning

Turn off the water supply and drain the tank. Dilute the nickel-protecting cleaner and pour it into the tank. Activate Cleaning Mode as before. After cleaning, drain, refill with fresh water, and run a few cycles. Discard the first batch of ice.

Note: Avoid acidic cleaners as they can corrode the evaporator. If necessary, unplug the machine, soak the tank for 30 minutes, then rinse with clean water. Do not wash scoops in the dishwasher.

Leaks may occur if the hole in the water distribution pipe is not straight down or the drain pipe is improperly connected. Here's what to check:

• Open the door and check that the hole in the water distribution pipe above the evaporator is facing downwards.

• Ensure the drain pipe is connected and positioned entirely below the drain outlet. The machine uses gravity drainage and includes a black drain plug at the port to prevent dust. For first-time use, move the plug and connect the drain pipe. Keep it connected at all times to maintain smooth drainage.

If you need assistance, contact the Support@euhomy.com.

We apologize if our product did not meet your expectations. The ice maker is designed to create ice in sheets rather than individually to enhance the efficiency of the ice-making process. We recommend reducing the ice-making time if the sheets are too thick or using the provided scoop to break the ice apart.

The ice maker does not have a refrigeration function. High ambient temperatures, especially in summer, can accelerate melting.

• Close the lid to maintain the internal temperature.

• Place a fan near the machine to disperse heat.

• For long-term storage, transfer ice cubes to a refrigerator.

Ice-making is too slow: Ice-making is slow at first use. Let it sit for 24 hours, then make ice several times at normal speed. Operate the ice maker in an environment below 90°F and use room temperature water for making ice.

Ice cubes are too small: In the first few cycles, the ice cubes might be smaller. Run several more cycles, and the ice will gradually return to its normal size.

This may happen if the ice-making time is too long or if the room temperature is very low. We suggest unplugging the machine for 2 hours first, then plug it back and adjust the ice thickness to “-6”.

To adjust ice thickness: 

• Use the “+” and “-” buttons on the control panel. 

• The number in the bottom-left corner of the display indicates the set ice-making time (default is 0). 

•  Press “+” to increase the time in 1-minute increments for thicker ice or “-” to reduce it for thinner ice.

• If you need assistance, contact the Euhomy team for a step-by-step video guide.

There is a faint sound when the machine is running. Closing the door can reduce the noise. If the water pump makes a noise during use, it is recommended to press and hold the “Timer” button for five seconds in standby mode to start self-cleaning mode first, and then turn on the machine to observe whether or not the noise disappears.

Our ice maker is equipped with a sensor that automatically stops ice production when the ice bin is full.

The machine is made of stainless steel but comes with a white protective film to prevent scratches and fingerprints. If you prefer the stainless steel appearance, simply peel off the protective film.

Cloudy ice cubes often result from impure water. Use drinking water or distilled water for clearer ice. If the water quality is consistently poor, consider installing a water filter kit.

No, we strongly advise against this. High concentrations of milk or juice can clog the pump and shorten its lifespan. Additionally, milk proteins may calcify and react with the machine's internal PU water pipe, potentially causing damage.

The ice cube itself has no taste. lf you feel there is a plastic smell, try to clean the inside of the machine with neutral nickel-protecting cleaner,then run a few cycles, and finally rinse with distilled water. Discard the first batch of ice to ensure no cleaning solution residue remains.

For hygiene and safety reasons, the melted ice that falls into the ice basket will be naturally drained by gravity. However, the water in the reservoir above the ice basket will be recycled to the evaporator until new ice is formed, so that no water is wasted.