To ensure optimal performance, clean your ice maker at least once a week, depending on usage. Regular cleaning prevents scale buildup, which can block the pump and cause the machine to malfunction.

Daily Cleaning

• In standby mode, press and hold the "TIMER/CLEAN" button for 5 seconds to activate the Cleaning Mode.

• After draining the water, return the drainage plug (on the right side of the water tank) to its normal position. Repeat cleaning if needed.

Deep Cleaning

Turn off the water supply and drain the water box. Dilute the acetic acid and pour it into the water box. Then start the cleaning mode. After cleaning is complete, remove the drain plug to empty the water box, refill it with clean water, and run the cleaning mode twice. After that, you can resume ice production, but please discard the ice produced in the first 15 minutes.

Using liquids other than water to make ice cubes is not recommended. Our research has found that the particles in milk and beverages can easily block the pump and reduce its service life. Also, the protein in milk is prone to calcification, which chemically reacts with the PU water pipe inside the machine, causing it to break and making the product unable to continue working.

The ice maker does not have a refrigeration function. High ambient temperatures, especially in summer, can accelerate melting.

• Close the door to maintain the internal.

• Place a fan near the machine to disperse heat.

• For long-term storage, transfer ice cubes to a refrigerator/freezer.

The ice cube itself has no taste. If you think there is a plastic smell, try to clean the inside of the machine with our cleaning solution, then run a few cycles, and finally rinse with distilled water. Discard the first batch of ice to ensure no cleaning solution residue remains.

It may be that the tube inside the machine came loose during transport. You can remove the back cover and reconnect the tube yourself. If you are unsure how to do this, please contact our team. We will refer you to a professional video to help you solve the problem.

Our ice maker is equipped with a sensor that automatically stops ice production when the ice bin is full.

The machine is made of stainless steel but has a white protective film to prevent scratches and fingerprints. If you prefer the stainless steel appearance, simply peel off the protective film.

If the ambient temperature and the refrigeration pipe are in good working order, it is likely that the refrigerant within the machine has experienced a leak. Please provide us with a video or photo of the issue to assist you further. The Euhomy Team will be happy to offer guidance and support.

Try Resetting the machine: Unplug it for 2 hours, then plug it back in. Contact the Euhomy Team if these steps don't resolve the issue.